With its head office based in Johannesburg, Smartcom is a specialised distributor and provider of voice and data services. Smartcom has been operating in the cellular industry since May 2000 and is an accredited Vodacom Service Provider partner. Smartcom prides itself on superior customer service and has a dedicated call centre to attend to any query or concern you may have. For more information on Smartcom click here .

Is the personal information I submit secure?

 Yes. The Smartcom Direct website is secured by way of a SSL certificate issued by VeriSign. This ensures that information that is captured and submitted on our website is kept private.

What will happen after I have submitted my application online?

• A Smartcom consultant will contact you telephonically within 1 working day to confirm your order as well as request additional information required for the application.  
  
  
• If your application is successful, a Vodacom consultant will contact you within 48 hours to confirm your delivery details.
  
  
• The delivery will be made to you by RAM couriers.

How long will it take for me to receive my order?

Between 5-7 working days from date of application.

What is the duration of the contract?

Contract periods vary between 24 and 36 months depending on the actual deal. The contract period for each deal is specified within the deal details on the Smartcom Direct website.

When do I make my first payment?

The initial payment will take place via debit order within 48 hours of approval.

How do I receive my order?

Your order will be delivered to the delivery address you choose by RAM couriers.

Am I able to port my number from another Network or Service Provider?

Yes. Further information on the porting process can be found under the Number Portability section on the Smartcom Direct website.

Can I convert my prepaid number to contract?

Yes.

The device I am looking for is not on the website, what do I do?

Contact one of our telesales consultants on 011 507-4600 or fill in your details in the “Let us call you” section of our homepage and we’ll try and assist you with other available deals.

What can I do to cancel the order I have placed?

Contact one of our consultants on 011 507-4600 and we’ll assist you to cancel your order. Please note that should you wish to cancel, you need to do so prior to the activation of order.

What number can I call for assistance and to enquire about my order?

Ask for one of our telesales consultants on 011 507-4600.

Do I pay for the delivery of my device and SIM card?

No, delivery and SIM card are free of charge!

Do I pay for the activation of the SIM card on the Vodacom Network?

No, there are no additional activation fees.

I am not a resident of South Africa - Can I order deals on this website?

No, The offerings on this web site are only available to residents of the Republic of South Africa